At Puppies Paws Paradise, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure a smooth shopping experience.

Return Period
You have 14 days from the date of purchase to return any unused item in its original condition. Items must have their original tags attached and be accompanied by the original receipt or proof of purchase.

***ALL puppies are FINAL SALE***

Eligibility for Returns

• Unused Condition: Items must be returned in their original, unused condition. We cannot accept returns on items that show signs of wear or damage.

• Original Packaging: Items must include all original packaging, tags, and accessories (if applicable).

• Receipt Requirement: A valid receipt or proof of purchase is required for all returns. If the receipt is lost, we may offer a store credit based on the current selling price of the item, at our discretion.

Non-Returnable Items
Certain products cannot be returned, including but not limited to:

• Opened or used pet food, treats, or consumables.

• Personalized or custom-made items.

• Products marked as final sale or clearance.

Refund Method
Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item. If the original payment method is unavailable (e.g., a closed credit card account), we will issue store credit.

Exchanges
If you need a different size or color, we offer exchanges for the same item, provided it meets the return eligibility criteria. If the desired item is unavailable, we will process a refund or offer store credit.

In-Store Returns
You can return your item to any of our physical store locations within the 14-day return period. Please bring your item, receipt, and valid ID.

Changes to This Policy
We reserve the right to modify or update this return policy at any time. Any changes will be reflected on our website and in-store signage.

Contact Us
For questions or concerns about returns, please contact us at support@puppiespawsparadise.com or visit our website at www.puppiespawsparadise.com